We are seeking an Account Director to meet and exceed our clients’ strategic branding and marketing objectives. This position will serve as the client liaison to thoroughly understand their needs, translate those to team, and ensure successful implementation of the solution. The Account Director will be responsible for managing client expectations, project timelines, deliverables and budgets as well as growth within existing clients.
The ideal candidate has marketing experience in the biotechnology and healthcare space and is familiar with client-agency relationships.
The Account Director must uphold Audacity’s creative and quality standards at all times, as well as provide strategic guidance to ensure all work meets the client’s expectations while adhering to the brand strategy set forth by agency.
Essential Job Functions:
Maintain, strengthen and grow client relationships through comprehensive strategy, oversight and management of accounts.
Act as the main point of contact for clients to ensure that business needs and desires are being met in a timely and efficient manner.
Draft proposals and contracts that outline the scope, budget and timelines for new projects.
Collect, organize, create and present project briefs to internal teams.
Run project kickoff meeting with client team and present work back to the client when necessary.
Hold internal kickoff meetings to effectively communicate project goals and share project briefs with an internal team.
Assess client objectives and goals to provide clear, concise direction to internal teams regarding strategic interactive marketing goals throughout project lifecycle.
Facilitate and be accountable for client projects with special attention to tracking and management of resource consumption.
Provide clear and detailed communication, both written and verbal, for clients, vendors, contractors and internal teams.
Proactively identify project risks and create mitigation strategies.
Serve as the final quality control verification that all work delivered meets agency standards and meets clients’ expectations.
Desired Skills and Experience
Ability to deal with deadline pressures, multiple projects and changing priorities.
Ability to gather information needed and assembly project briefs for presentation to internal teams
Ability to assess client objectives and goals to provide clear, concise direction to internal teams regarding strategic interactive marketing goals throughout project lifecycle
Experience authoring client proposals, including resource allocation needs, determining estimated timelines and budgets
Comfort working with individuals in all levels of the client organization, including strong skills interacting with senior-level management
Experience in effectively managing cross-functional teams, including brand strategy, creative, and technical resources for website development and online marketing campaigns
Familiarity with creative and strategic processes, web development, social media, email marketing and online campaigns
Comfortable assisting and developing a scope of work, estimates and timelines for new business opportunities
Excellent organizational, analytical and planning skills.
Excellent written and oral communication skills.
Bachelor’s degree preferred.
Minimum of 4 years of work experience in an account management role in an ad agency or consulting environment, with a demonstrated track record of increasing responsibility and account growth.
Minimum of 2 years of working on client-side in a marketing role.
Scientific and healthcare experience is a plus.
Compensation commensurate with experience. We offer competitive benefits including medical, dental, vision and 401K.
Some travel is expected to support clients and meet with the core team in San Diego, CA.